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Post by JohnS on May 20, 2017 20:19:13 GMT
I would like to know if anyone has had this problem and how to solve it or notice it before it happens again. I received a bing to pick up a passenger I picked them up got the destination to go went there to pick up the passengers friend and was given a return destination and address it was a 4hour ride 2hours going 2hours coming back. Lyft then tells me my account has been flagged for misuse.I don't understand this because I just accepted the ride i didn't request it so is there a scam going on out here that I don't know about. If so can some one let me know how to avoid it
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Post by Paul C on Jul 6, 2017 21:32:47 GMT
It's possible that you were flagged because you continued the trip beyond the original end destination. If you reach the destination and the passenger wants to go further, you should end that ride and have the passenger make a new ride request for the next destination.
Contact Lyft support and let them know what happened, as long as the passenger hasn't complained to Lyft they should see that the trip wasn't fraudulent.
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werners
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I joined August 2017
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Post by werners on Aug 15, 2017 16:41:03 GMT
I've had the same situation (driving situation, not being flagged). I instruct the customer to connect to the app, and update the destination there. That way, Lyft knows it's the PASSENGER making the change, not you. To make it easier, my cell phone acts as a hotspot, and I keep that available for passengers so they can always connect.
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